Conditions of sale

General Terms and Conditions of Sale of VIAJOVEN NEWCO SL In Madrid, on 13 March 2026,

Applicable legal provisions – Commercial Code, Civil Code, and Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

PREAMBLE

These General Terms and Conditions of Sale (hereinafter "GTC") govern the sale of the ISIC Card (International Student Identity Card), the IYTC (International Youth Travel Card), and the ITIC (International Teacher ID Card) through the Website www.isic.es (hereinafter "the Website" or "the Platform") owned by VIAJOVEN NEWCO SL (hereinafter, "VIAJOVEN"), an entity with registered office at: Calle Orense, 25 – Piso 7, Puerta C – 28020 MADRID; registered in the Commercial Registry of Madrid, Volume 29,828, Folio 146, Section 8, Page M-536688, 1st Entry, Tax ID (CIF): B-86388642.

VIAJOVEN is the issuing body for ISIC Cards in Spain and acts on behalf of the International Association "ISIC Organization." The GTC are subject to Spanish law, and are addressed to students and teachers (hereinafter "the User," "the customer," and/or "you").

ARTICLE 1 – PRICE

1.1 – The price of any Card (ISIC / ITIC / IYTC) is 12 (twelve) Euros (€) in its digital version. An optional 5 (five) Euros (€) is added to this standard price if a plastic version is requested, plus 2.90 (two point ninety) Euros (€) to cover shipping and handling costs. The total standard price of the Card in its physical and digital version is 19 (nineteen) Euros and 90 (ninety) cents (€), and 12 (twelve) Euros for the digital version only. The digital nature of the Card is mandatory, while the physical version is optional.

1.2 – The prices of our products are indicated in Euros (€) including VAT and processing costs. However, shipping is not included in the price. Card prices will be shown on the platform in accordance with point 1.1 of Article 1. If a typographical or printing error occurs, VIAJOVEN will inform the User of this as soon as possible and will correct the typographical or printing error. If one or more taxes or contributions (for example, possible environmental contributions) need to be created or modified, VIAJOVEN will inform the User of this change in the sale price.

1.3 – A User placing an order for a country other than Spain shall hold the status of importer of the product and, therefore, shall be solely responsible for paying any customs, import duties, or tariffs applicable to them. If necessary, we advise you to inquire about these tax and/or customs implications applicable in your country of origin.

1.4 – All orders, regardless of the User's origin, shall be paid in Euros (€).

1.5 – VIAJOVEN reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time the request for products is made, subject to availability. Ordered materials and products cannot be processed and will remain the property of VIAJOVEN until full payment of the agreed and indicated price.

ARTICLE 2 – ORDERS AND REQUESTS

Any Card order or request can be made and managed via the Internet, either through the Website or directly through ISIC Spain's online application system: https://es-online.aliveplatform.com

Users assume full responsibility for their use of the Platform. The Platform may provide Users access to a large amount of text, graphics, drawings, designs, photographs, multimedia content, and information (hereinafter, the "Content") belonging to VIAJOVEN or third parties. The User generally undertakes to use the Platform diligently, in accordance with the law, morality, public order, and the provisions of these GTC, and must also refrain from using it in any way that may prevent, damage, or impair the normal functioning and enjoyment of the Platform by users, or that could harm or cause damage to the property and rights of VIAJOVEN, its suppliers, users, or any third party in general. Without limitation, Users agree not to use such Content or Services to:

• (i) Make unauthorized or fraudulent use of the Platform;
• (ii) Access or attempt to access restricted resources of the Platform;
• (iii) Use the Platform for unlawful, illegal purposes and/or purposes contrary to these GTC, purposes that harm the rights and interests of third parties, or that in any way could damage, disable, overload, or prevent the normal use or enjoyment of the Platform;
• (iv) Cause damage to the Platform or to third-party systems;
• (v) Introduce or spread computer viruses or any other physical or logical systems that could cause damage to VIAJOVEN's or third parties' systems;
• (vi) Attempt to access, use and/or manipulate the data of VIAJOVEN, other Users, or third parties;
• (vii) Reproduce, copy, distribute, transform, or modify content, allowing third-party access through any form of public communication, unless authorized by the holder of the corresponding rights or legally permitted to do so;
• (viii) Obtain or attempt to obtain content through means or procedures other than those which, where applicable, have been made available for that purpose;
• (ix) Attempt to access and/or use other Users' email accounts and/or modify or manipulate their messages; and
• (x) Users shall not transmit their username and password to unauthorized third parties and shall immediately inform VIAJOVEN of any unauthorized user access.

In connection with the foregoing, VIAJOVEN reserves the right to deny any attempt to access the Platform, remove or modify content, or cancel the provision of Services in cases of improper use of the Platform, and may also take any legal action that may be appropriate, with the User being responsible for any costs arising from such acts, as well as for any resulting damages.

ARTICLE 3 – ELIGIBILITY AND VALIDITY

3.1 – The ISIC Card is strictly limited to persons meeting the following requirements: All national or foreign students, i.e. secondary school students, university students, or persons engaged in training, may purchase the ISIC card. The Card has no age limit. However, in certain cases, the benefits and advantages associated with the Card may be restricted based on the cardholder's age. The ISIC card is valid for 1 (one) calendar year from its date of issue (current month, Year N – same month, Year N+1). Its validity is fixed (1 year) and can be extended by paying the applicable fee indicated (5 Euros per additional year) during the application process. Obtaining the ISIC – To obtain your ISIC Card, you must send or upload electronically:

• Some proof, receipt, or enrollment document certifying your student status for the current school year: this must be a document from the educational institution (certificate of studies, sealed letter from your school, enrollment record, etc.)
• A recent photograph of yourself, passport/ID size

3.2 – The IYTC Card is strictly limited to persons meeting the following requirements:

You must be under 31 years of age to obtain the IYTC. Once you turn 31, you are no longer eligible for the IYTC. The IYTC is valid for one year from its date of issue.

Obtaining the IYTC – To obtain your IYTC Card, you must send or upload electronically:

• An official document certifying and providing proof of your age (identification document, meaning national ID and/or passport)
• A recent photograph of yourself, passport size

3.3 – The ITIC Card is strictly limited to persons meeting the following requirements:

The ITIC card is valid for 1 (one) calendar year from its date of issue (current month, Year N – same month, Year N+1). Its validity is fixed (1 year) and can be extended by paying the applicable fee indicated (5 Euros per additional year) during the application process.

Obtaining the ITIC – To obtain your ITIC Card, you must send or upload electronically:

• An official document certifying and providing proof of your teaching status for the current school year: this must be a document from the educational institution (certificate or sealed letter from your school, payslip, etc.)
• A recent photograph of yourself, passport/ID size

NB: VIAJOVEN reserves the right to refuse orders for any card that do not comply with these GTC and/or violate these provisions, as well as orders that include or are made by Users who have insulted or seriously disrespected advisors and sales staff; orders based on unjustified claims; and orders placed by Users who repeatedly request refunds for products.

ARTICLE 4 – VALIDATION

By checking the 'General Terms and Conditions of Sale' box and then clicking 'Submit/Process your request' to complete the purchase process, you acknowledge that you agree to the request submitted, as well as to these Terms and Conditions of Sale, without reservation.

The data recorded by VIAJOVEN constitutes proof of the transactions carried out by Users, while the data recorded by the payment system constitutes proof of the financial transactions.

Once the purchase order has been processed, VIAJOVEN will confirm acceptance of the order to the customer as soon as possible, via a message sent to the email address provided during the purchase process.

The order will only be considered valid once the documentation has been confirmed by VIAJOVEN.

VIAJOVEN reserves the right to cancel any order from a customer with whom there is a dispute related to payment of a previous order or any eligibility issue regarding the Cards.

If you are a minor, you must be represented by your legal guardian.

ARTICLE 5 – DECLARATION

You declare that the information provided is accurate and that you meet the eligibility conditions for the ISIC and/or IYTC and/or ITIC Card. Users shall be responsible for the personal information they register on the Website and for its proper protection by applying appropriate security and care measures.

In light of the foregoing, VIAJOVEN shall not be held responsible for the misuse of data provided by the User by unauthorized third parties due to circumstances such as theft, loss, or unauthorized access.

For ISIC and ITIC Cards, VIAJOVEN may request that the User provide proof that they meet the requirements for the requested card to be issued if the documents submitted during the purchase process are not considered sufficient.

In the event of misrepresentation regarding their status, VIAJOVEN may cancel the order and require, as compensation for the procedures carried out, payment of 6 (six) Euros (€) per card requested, without prejudice to any legal action that may be taken before the competent authority if necessary.

ARTICLE 6 – MANUFACTURING AND DELIVERY

6.1 – Important notice: As of 1 June 2018, your Card will be issued entirely digitally, accessible through the ISIC Global App. This means there will be no plastic version of the Card, nor physical shipment thereof, unless explicitly requested by the User by selecting the box designated for this purpose in the purchase form. The digital Card is delivered exclusively by email for use through the ISIC Global App. The user must have a compatible device (Android or iOS) and internet connection to view their Card.

6.2 – You are solely responsible for the accuracy of the data entered in the Card application form. Through this provision, Users are informed that the data provided is used directly to produce their card. Any spelling, typing, or typographical errors, etc. in the various fields (name, date of birth, educational institution, address, etc.) shall not be the responsibility of VIAJOVEN. VIAJOVEN will correct such errors when requested to do so by the User, who must make payment for the product again, which may be reduced depending on the stage of the manufacturing process the card was in when the error was reported.

6.3 – The card in question will be processed and sent, either by post or email, as soon as the User has:

• (i) completed all mandatory fields in the application form, (ii) VIAJOVEN has received all requested documents and has been able to confirm their authenticity, and (iii) VIAJOVEN has received payment from the User.

6.4 – Cards will be sent to the shipping address you provided during the application process. The delivery address must be complete and accurate (full name/surname, address, number, floor, door, staircase, letter, postal code, etc.). If your order is returned due to an incorrect or incomplete address, any return and reshipping costs will be charged to you additionally.

6.5 – In the case of an order for a country other than Spain, the product will be shipped according to the rate conditions shown during the purchase process, which may vary depending on the geographic area. To avoid shipping risks for locations outside Spain, you may purchase your ISIC and/or ITIC and/or IYTC card in your country of origin (see the more than 120 countries worldwide where our Cards are distributed).

6.6 – Cards requested outside business days or during holidays will be processed on the next business day. The Card manufacturing process itself takes 2 business days plus 1 day for delivery to Correos, the courier company responsible for delivering the card to you.

NB: Express shipments are counted from the third business day after the request and only affect the shipping process.

Standard shipments will be delivered by Correos within a period of five (5) days.

NB: Once VIAJOVEN hands the product over to Correos for delivery, Correos will be solely responsible for meeting delivery deadlines. Furthermore, from this point on, VIAJOVEN cannot in any case be held responsible for delays, losses, or defective deliveries of products. Nevertheless, it will do everything possible to ensure Correos meets the agreed deadlines.

The dates on which the ISIC Office in Spain (VIAJOVEN) will remain closed and cease its card manufacturing, processing, and shipping activities each year are indicated below:

• Christmas/Winter holidays: 20 December – 10 January

Therefore, requests received during these time periods will be processed the day after VIAJOVEN resumes activity. No complaints or claims regarding unprocessed express shipments will be accepted on these dates.

ARTICLE 7 – PAYMENT

7.1 – Payment is made by credit/debit card.

7.2 – At the time of payment, the User is expressly requested to fill in the "Concept" field with the purchase order number [= order number] that will be sent by email to the address previously provided during the purchase process. Likewise, the User must clearly indicate the applicant's full name and use the same email address at the time of payment as the one indicated during their application.

ARTICLE 8 – SECURE BANK PAYMENTS

Our website uses a secure bank payment system.

VIAJOVEN has adopted SSL encryption procedures and has also strengthened the overall coding and encryption process to protect, as effectively as possible, all sensitive payment-related data.

ARTICLE 9 – REFUNDS

9.1 – In accordance with the provisions of paragraph c) of Article 103 of the Consumers and Users Law, cards that have been confirmed, produced and/or, where applicable, shipped shall not be eligible for a refund. However, cards that have not been confirmed, produced, or shipped at the time it is learned that the User wishes to exercise their right of withdrawal shall be eligible for a refund.

9.2 – Orders that do not meet the eligibility and award conditions set out in Article 3 above shall be eligible for a refund. In this case, refunds will be made within a maximum period of 14 days, deducting an amount of 6 (six) Euros (€) from the agreed price to cover the administrative work carried out by VIAJOVEN. Refunds will be made to the account number associated with the bank card used for payment, or through Stripe's electronic refund method.

ARTICLE 10 – CUSTOMER SERVICE

For further information or questions, you may contact us at: contacto@isic.es

Telephone customer service: (+34) 91 000 50 50, Monday to Friday from 10am to 12pm and 2pm to 5pm, at the price of a local and/or national call from a landline

ARTICLE 11 – INTELLECTUAL PROPERTY

All texts, comments, reviews, illustrations, images, and elements contained on the Website are protected by intellectual and industrial property rights belonging to VIAJOVEN or third parties, and these GTC do not grant Users any rights other than those specifically set out herein with respect to such intellectual property rights.

Therefore, and pursuant to the applicable Intellectual Property and Trademark regulations, as well as complementary legislation on intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution, or public communication, including making available, of all or part of the Website's content, in any medium and by any technical means, is expressly prohibited, except with express written authorization from VIAJOVEN.

Specifically, and pursuant to national, European, and international intellectual property regulations, the use of all or part of the content of this Website, and specifically content produced by VIAJOVEN, for commercial purposes, in any medium and by any technical means, is expressly prohibited without VIAJOVEN's authorization.

The User must use the materials, elements, and information accessed through the use of the Website solely for their own needs, and undertakes not to carry out, directly or indirectly, any commercial exploitation of the materials, elements, and information obtained through them.

The User agrees to respect the Intellectual and Industrial Property rights owned by VIAJOVEN. The User must refrain from removing, altering, circumventing, or manipulating any protection device or security system installed on VIAJOVEN's Platform.

VIAJOVEN does not grant any license or authorization of any kind to use its intellectual and industrial property rights or any other property or right related to the Platform, and in no case shall Users' access to and browsing of the Platform be understood to imply a waiver, transfer, license, or total or partial assignment of such rights by VIAJOVEN.

Any use of such content not previously authorized by VIAJOVEN shall be considered a serious breach of intellectual or industrial property rights and shall give rise to the liabilities legally established.

ARTICLE 12 – APPLICABLE LAW AND/OR DISPUTES

• These GTC are governed by Spanish law.
• The language of these General Terms and Conditions of Sale is Spanish.
• In the event of a dispute, the courts of the customer's place of residence shall have sole jurisdiction over the matter.

ARTICLE 13 – PERSONAL INFORMATION

The personal data you provide is essential for the correct processing of your application and issuance of your card. This information will be stored in VIAJOVEN's central database (NCDB: National Cardholders Data Base) and in the ISIC Organization's central database (CCDB: Central Cardholder Data Base).

The legal basis legitimizing this processing is the performance of the service contract (Art. 6.1.b of Regulation (EU) 2016/679), as well as compliance with legal obligations related to document authenticity, fraud prevention, and traceability requirements.

The collection and purpose of processing and use that VIAJOVEN makes of personal data in connection with the Services is set out in VIAJOVEN's Privacy Policy, available at https://isic.es/politica-de-privacidad/

In accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights, you have the right to exercise your rights regarding the personal data VIAJOVEN holds in its databases by contacting VIAJOVEN's headquarters at Calle Orense Nº 25 (Piso 7, Puerta C), 28020 Madrid – SPAIN, or by writing an email to oficina@isic.es

ARTICLE 15 – LIABILITY

VIAJOVEN is responsible for carrying out the manufacturing service for your Card. However, VIAJOVEN shall not be liable for failures in the performance of the service resulting from fortuitous events or cases of force majeure.

Furthermore, VIAJOVEN cannot be held responsible for inconvenience and damages related to the use of the Internet when browsing the Website, such as service interruptions, the presence of possible computer viruses, or external intrusions that are not the direct result of an action or omission by VIAJOVEN.